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02674cam a22004334a 4500 001 A81539746C0211DEA13FF332A8D7520A 003 SILO 005 20100201083435 008 081218s2009 nyu b 001 0 eng 010 $a 2008054617 020 $a 1593859864 (pbk. : alk. paper) 020 $a 9781593859862 (pbk. : alk. paper) 020 $a 1606230646 (hbk. : alk. paper) 020 $a 9781606230640 (hbk. : alk. paper) 035 $a (OCoLC)243548903 040 $a DLC $c DLC $d SILO $d BTCTA $d BAKER $d YDXCP $d UKM $d BWX $d CDX $d XQJ $d SINIE $d DNJ $d ORX $d VP@ $d CRH $d JID $d SILO 050 00 $a BF323.L5 $b N53 2009 100 1 $a Nichols, Michael P. 245 1 $a The lost art of listening : $b how learning to listen can improve relationships / $c Michael P. Nichols. 250 $a 2nd ed. 260 $a London : $b Guilford Press, $c c2009. 300 $a vi, 313 p. ; $c 23 cm. 504 $a Includes bibliographical references and index. 505 0 $a The yearning to be understood -- "Did you hear what I said?": why listening is so important -- "Thanks for listening" : how listening shapes us and connects us to each other -- "Why don't people listen?" : how communication breaks down -- The real reasons people don't listen -- "When is it my turn?"--the heart of listening : the struggle to suspend our own needs -- "You hear only what you want to hear" : how hidden assumptions prejudice listening -- "Why do you always overreact?!" : how emotionality makes us defensive -- Getting through to each other -- "Take your time--I'm listening" : how to let go of your own needs and listen -- "I never knew you felt that way" : empathy begins with openness -- "I can see this is really upsetting you" : how to defuse emotional reactivity -- Listening in context -- "We never talk anymore" : listening between intimate partners -- "Nobody around here ever listens to me!" : how to listen and be heard within the family -- From "Do I have to?" to "that's not fair!" : listening to children and teenagers -- "I knew you'd understand" : being able to hear friends and colleagues. 650 0 $a Listening. 650 0 $a Interpersonal relations. 650 0 $a Interpersonal communication. 941 $a 9 952 $l GEPG771 $d 20210722064957.0 952 $l BOPG851 $d 20181006050130.0 952 $l N4AX745 $d 20180808035627.0 952 $l GDPF771 $d 20170418071332.0 952 $l BAPH771 $d 20151001034037.0 952 $l SPPE104 $d 20100827011204.0 952 $l UNUX074 $d 20100120073657.0 952 $l PNAX964 $d 20090708133753.0 952 $l UQAX771 $d 20100201083435.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A81539746C0211DEA13FF332A8D7520A 994 $a 02 $b JIDInitiate Another SILO Locator Search