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02902aam a22005658i 4500 001 F466A0CE750D11E385280C8EDAD10320 003 SILO 005 20220831010537 006 m d 007 cr n 008 130321s2013 nyu sb 001 0 eng d 010 $a 2013006224 020 $a 0071829318 (pbk. : alk. paper) 020 $a 9780071829311 (pbk. : alk. paper) 020 $a 007183060X (alk. paper) 020 $a 9780071830607 (alk. paper) 040 $a DLC $b eng $c DLC $d DLC $d WaSeSS $d SILO 042 $a pcc 050 00 $a HM1121 $b .C78 2013 082 00 $a 302 $2 23 100 1 $a Patterson, Kerry. $d 1946- 240 10 $a Crucial confrontations (Online) 245 10 $a Crucial accountability : $b tools for resolving violated expectations, broken commitments, and bad behavior. / $c by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield. 246 $a Crucial confrontations. 250 $a 2nd ed. 260 $a New York : $b McGraw-Hill, $c [2013] 263 $a 1306. 300 $a 275 pages ; $c 23 cm. 504 $a Includes bibliographical references and index. 505 0 $a Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. 506 $a Access restricted to BGSU students, faculty and staff. 520 $a Offers tools for improving relationships in the workplace and in life and for resolving all these problems - permanently. 650 0 $a Interpersonal confrontation. 650 0 $a Interpersonal communication. 650 0 $a Interpersonal relations. 650 0 $a Communication in management. 650 0 $a Communication in organizations. 710 2 $a Safari Technical Books. 775 08 $i Revision of: $t Crucial confrontations $d New York : McGraw-Hill, c2005 $w (DLC) 2005276538. 941 $a 9 952 $l SMPE094 $d 20240104013543.0 952 $l HPPD845 $d 20220802012702.0 952 $l HYAX325 $d 20211118124319.0 $m HYAX325 952 $l RGPA371 $d 20200724012642.0 952 $l UXAX826 $d 20160323015421.0 952 $l CBPF522 $d 20151113010237.0 952 $l HWAX074 $d 20141210011036.0 952 $l OIAX792 $d 20140917012351.0 952 $l HRPE845 $d 20140305014630.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F466A0CE750D11E385280C8EDAD10320Initiate Another SILO Locator Search