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02422agm a2200493Ia 4500 001 A861BE96460B11E4BDB19ADDDAD10320 003 SILO 005 20140927010027 007 vd cbaho| 008 140709s1994 cau019 e vleng d 035 $a (OCoLC)883213266 040 $a SPI $b eng $c SPI $d IOJ $d SILO 245 00 $a Communicating non-defensively $h [videorecording] / $c produced and directed by Denise Dexter ; written by Kirby Timmons. 250 $a Rev. version. 260 $a Carlsbad, CA : $b CRM Learning, $c 1994. 300 $a 1 videodisc (19 min.) : $b sd., col. ; $c 4 3/4 in. + $e 1 leader's guide + 1 participant workbook. 500 $a Title from container. 500 $a "Compelling Interpersonal Skills Training for Powerful Organizations." 500 $a Based upon a script by Ron L. Raley, Steve Wax and Christopher Lanier. 500 $a Based on the book "Keeping your cool under fire : communicating non-defensively" by Theodora Wells. 505 0 $a Leader's Guide: Introduction -- Synopsis -- Background -- Suggested training designs -- Training objectives -- Discussion starters -- Worksheets -- Recommended resources -- Companion videos. 505 0 $a Participant Workbook: Introduction -- Traning objectives -- Worksheets I-IV -- Recommended resources -- Companion videos. 508 $a Producer/director, Denise Dexter ; written by Kirby Timmons. 511 1 $a Robert Fontaine, Jr., Mike Pniewski, Bee-be Smith, Rick Scarry, Marilyn Tokuda. 511 0 $a Carl D. Zaiss. 511 0 $a Gaille Heidemann. 520 $a Uses a series of vignettes to illustrate common examples of defensive behavior. Shows steps to ease this behavior with the viewpoint of enhancing relationships with both subordinates and superiors. Designed to aid both the giver and the receiver of criticism in understanding the other person's point of view. 538 $a DVD. 546 $a Close-captioned. 700 1 $a Dexter, Denise. 700 1 $a Timmons, Kirby. 700 1 $a Fontaine Jr., Robert 700 1 $a Pniewski, Mike 700 1 $a Smith, Bee-be 700 1 $a Scarry, Rick 700 1 $a Tokuda, Marilyn. 700 1 $a Zaiss, Carl D. 700 1 $a Heidemann, Gaille 710 2 $a CRM Learning (Firm) 710 2 $a CRM Films. 941 $a 1 945 $a dvv 952 $l UXAX826 $d 20150514025403.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A861BE96460B11E4BDB19ADDDAD10320Initiate Another SILO Locator Search