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02290aam a2200397 i 4500 001 B3D8C4182E7811E4B58FDCE7DAD10320 003 SILO 005 20140828010029 008 140423s2014 ilua b 001 0 eng 010 $a 2014005004 020 $a 0838912265 (paper : alk. paper) 020 $a 9780838912263 (paper : alk. paper) 035 $a (OCoLC)878812623 040 $a DLC $b eng $e rda $c DLC $d OCLCO $d AAA $d IQU $d YDXCP $d SILO 100 1 $a Schmidt, Aaron, $d 1978- 245 10 $a Useful, usable, desirable : $b applying user experience design to your library / $c Aaron Schmidt and Amanda Etches. 246 30 $a Applying user experience design to your library 246 30 $a Applying UX design to your library 250 $a First edition. 264 1 $a Chicago : $b ALA Editions, an imprint of the American Library Association, $c 2014. 300 $a viii, 168 pages : $b illustrations ; $c 23 cm 504 $a Includes bibliographical references and index. 505 2 $a Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up : philosophy, process, and culture. 520 $a "Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" -- $c Provided by publisher. 700 1 $a Etches, Amanda, $d 1975- 941 $a 9 952 $l PQAX094 $d 20231214025530.0 952 $l OVUX522 $d 20230517011633.0 952 $l IAOX771 $d 20221029021500.0 952 $l ULAX314 $d 20190926095307.0 952 $l USUX851 $d 20190605012420.0 952 $l UUAX975 $d 20160818072054.0 952 $l GUPF501 $d 20160326011157.0 952 $l UXAX826 $d 20150514025340.0 952 $l UQAX771 $d 20150205011449.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B3D8C4182E7811E4B58FDCE7DAD10320Initiate Another SILO Locator Search