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01812aam a2200349 a 4500 001 62710C86127C11E1BA0909E76AFF544E 003 SILO 005 20111119010058 008 110218s2012 nyu b 001 0 eng 010 $a 2011005568 020 $a 0765625180 (hardcover : alk. paper) 020 $a 9780765625182 (hardcover : alk. paper) 035 $a (OCoLC)704243755 040 $a DLC $c DLC $d SILO $d YDXCP $d BTCTA $d UKMGB $d BWX $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a HD5713.6.U54 $b M37 2012 050 00 $a HD5713.6.U54 $b M37 2012 100 1 $a Mastracci, Sharon H., $d 1968- 245 1 $a Emotional labor and crisis response : $b working on the razor's edge / $c Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. 260 $a Armonk, N.Y. : $b M.E. Sharpe, $c c2012. 300 $a xvii, 173 p. ; $c 24 cm. 504 $a Includes bibliographical references and index. 505 0 $a Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. 650 0 $a Public service employment $z United States $x Psychological aspects. 650 0 $a Crisis management $z United States. 700 1 $a Guy, Mary E. $q (Mary Ellen) 700 1 $a Newman, Meredith A., $d 1949- 941 $a 2 952 $l USUX851 $d 20160825035325.0 952 $l OIAX792 $d 20111119012655.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=62710C86127C11E1BA0909E76AFF544EInitiate Another SILO Locator Search