The discipline of market leaders : choose your customers, narrow your focus, dominate your markets /Author: Treacy, Michael.
Publisher: Reading, Mass. : Addison-Wesley Pub. Co.,
Date: c1995. This title can be found in 26 Iowa libraries.
The customer is usually wrong! /Author: Jandt, Fred Edmund.
Publisher: Indianapolis, IN : Park Avenue,
Date: c1995. This title can be found in 1 Iowa libraries.
The dynamics of service : reflections on the changing nature of customer/provider interactions /Author: Gutek, Barbara A.
Publisher: San Francisco, Calif : Jossey-Bass,
Date: c1995. This title can be found in 5 Iowa libraries.
Fabled service : ordinary acts, extraordinary outcomes /Author: Sanders, Elizabeth A.
Publisher: San Diego : San Diego : Pfeiffer & Co.,
Date: c1995. This title can be found in 2 Iowa libraries.
A vision and implementation strategy for improved customer-oriented service delivery : implementing the National Performance Review's information technology recommendations /Publisher: [Washington, D.C.?] : The Review,
Date: [1995] This title can be found in 2 Iowa libraries.
Agile competitors and virtual organizations : strategies for enriching the customer /Author: Goldman, Steven L.,
Publisher: New York : Van Nostrand Reinhold,
Date: c1995. This title can be found in 3 Iowa libraries.
The customer service connectionFormat: [videorecording] \
Publisher: Mill Valley, Calif. : Kantola Productions,
Date: 1994 This title can be found in 1 Iowa libraries.
Achieving breakthrough service in libraries : a nationwide teleseminar.Format: [videorecording]
Publisher: Chicago, Ill. : American Library Association,
Date: 1994. This title can be found in 2 Iowa libraries.
Taking charge of customer service : a training program /Author: Salmon, Heather.
Publisher: Markham, Ont. : Owen-Stewart Performance Resources,
Date: c1994. This title can be found in 1 Iowa libraries.
Report on customer service plans [Microfiche].Publisher: Washington, D.C. : U.S. Dept. of Housing and Urban Development, Office of Policy Development and Research,
Date: [1994]. This title can be found in 1 Iowa libraries.
Perspectives in quality : services and manufacturing, a readi ngs book /Publisher: Omaha, NE : Mountain Top Publishing,
Date: 1994. This title can be found in 1 Iowa libraries.
The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? /Author: Fromm, Bill.
Publisher: New York : Currency/Doubleday,
Date: 1994. This title can be found in 10 Iowa libraries.
Warranties : planning analysis and implementation /Author: Brennan, James R.
Publisher: New York : McGraw-Hill,
Date: c1994. This title can be found in 2 Iowa libraries.
Service quality : new directions in theory and practice /Publisher: Thousand Oaks, Calif. : Sage Publications,
Date: c1994. This title can be found in 1 Iowa libraries.
The knowledge-based organization : four steps to increasing sales, profits, and market share /Author: Alexander, James A.
Publisher: Burr Ridge, Ill. : Irwin Professional Pub.,
Date: 1994. This title can be found in 1 Iowa libraries.
Customer service plan.Publisher: Washington, D.C. (1849 C. Street, N.W., Mail Stop 4013, Washington 20240) : Minerals Management Service,
Date: [1994] This title can be found in 1 Iowa libraries.
Total customer satisfaction : putting the world's best programs to work /Author: Horovitz, Jacques,
Publisher: Burr Ridge, Ill. : Financial Times,
Date: c1994. This title can be found in 1 Iowa libraries.
Command performance : the art of delivering quality service /Publisher: Boston, MA : Harvard Business School Press,
Date: c1994. This title can be found in 2 Iowa libraries.
Leading your POSitively Outrageous Service Team /Author: Gross, T. Scott.
Publisher: New York : MasterMedia Ltd.,
Date: 1994. This title can be found in 1 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.