Capturing loyalty : how to measure, generate, and profit from highly satisfied customers /Author: Larson, John A.,
Publisher: Santa Barbara, California : Praeger, an imprint ofABC-CLIO, LLC,
Date: [2017] This title can be found in 1 Iowa libraries.
Service failures and recovery in tourism and hospitality : a practical manual /Publisher: Wallingford, Oxfordshire, UK ; CABI,
Date: [2017] This title can be found in 1 Iowa libraries.
The simple truths of service : inspired by Johnny the bagger /Author: Blanchard, Kenneth H.,
Publisher: Naperville, Illinois : Simple Truths, an imprint of Sourcebooks, Inc,
Date: [2017] This title can be found in 1 Iowa libraries.
Win the customer : 70 simple rules for sensational service /Author: Martins, Flavio,
Publisher: New York : AMACOM, American Management Association,
Date: [2016] This title can be found in 2 Iowa libraries.
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /Author: Kalbach, Jim.
Publisher: Sebastopol, CA : O'Reilly Media Inc.,
Date: 2016. This title can be found in 1 Iowa libraries.
The lean product playbook : how to innovate with minimum viable products and rapid customer feedback /Author: Olsen, Dan,
Publisher: Hoboken : Wiley,
Date: 2015. This title can be found in 1 Iowa libraries.
The new rules of retail : competing in the world's toughest marketplace /Author: Lewis, Robin,
Publisher: New York : Palgrave Macmillan,
Date: 2014 This title can be found in 1 Iowa libraries.
We are what we sell : how advertising shapes American life-- and always has /Publisher: Santa Barbara : Praeger,
Date: 2014. This title can be found in 4 Iowa libraries.
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /Author: Curtin, Steve,
Publisher: New York : AMACOM,
Date: 2013. This title can be found in 5 Iowa libraries.
Be the best at what matters most : the only strategy you will ever need /Author: Calloway, Joe.
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc.,
Date: [2013] This title can be found in 3 Iowa libraries.
Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet /Author: Hyken, Shep,.
Publisher: Austin, Texas : Greenleaf Book Group Press,
Date: [2013] This title can be found in 1 Iowa libraries.
The Apple experience : the secrets to building insanely great customer loyalty /Author: Gallo, Carmine.
Publisher: New York : McGraw-Hill,
Date: c2012. This title can be found in 4 Iowa libraries.
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet /Author: Kaufman, Ron.
Publisher: [New York, NY] : Evolve Publishing,
Date: c2012. This title can be found in 3 Iowa libraries.
Users, not customers : who really determines the success of your business /Author: Shapiro, Aaron.
Publisher: New York : Portfolio/Penguin,
Date: 2011. This title can be found in 2 Iowa libraries.
Now, build a great business! : 7 ways to maximize your profits in any market /Author: Thompson, Mark,
Publisher: New York : AMACOM, American Management Association,
Date: c2011. This title can be found in 3 Iowa libraries.
Listening to the customer /Author: Hernon, Peter.
Publisher: Santa Barbara, Calif. : Libraries Unlimited,
Date: c2011. This title can be found in 1 Iowa libraries.
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /Author: Reichheld, Frederick F.
Publisher: Boston, Mass. : Harvard Business Press,
Date: c2011. This title can be found in 7 Iowa libraries.
User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers /Author: Corn, Joseph J.
Publisher: Baltimore : Johns Hopkins University Press,
Date: c2011. This title can be found in 2 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.