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Author:
DeStefano, Michele, author.
Title:
Leader upheaval : a guide to client-centricity, culture creation, and collaboration / Michele DeStefano.
Publisher:
American Bar AssociationABA Publishing,
Copyright Date:
2024
Description:
viii, 415 pages : illustrations ; 23 cm
Subject:
Customer relations--Management.
Teams in the workplace--Management.
Practice of law--Social aspects--United States.
Practice of law--Technological innovations--United States.
Lawyers--Effect of technological innovations on--United States.
Leadership--United States.
Leadership--Social aspects--United States.
Success in business--United States.
Law offices--United States.
Leadership.
Practice of law--Social aspects.
Practice of law--Technological innovations.
Success in business.
United States.
Notes:
Includes bibliographical references and index.
Contents:
The key priorities of corporate clients require innovation -- New expectations call for a move from what we do to how we do it -- Client-centricity : a move from services to experiences and from traditional to adaptive leadership -- The new value equation in professional services : honing the mindset and skill set of an innovator -- First things first : the art of collaboration and change starts with you -- The three rules of engagement : transforming leadership style and enhancing collaboration -- S.A.F.E.T.Y. : a recipe for culture creation -- There's nothing soft about culture creation : sometimes to be for the birds you need to be a big bird -- Progress needs procedure : to lead, you must manage -- Managing without a marketing plan and a method is madness -- Overview of the 3-4-5 method and why it works.
Summary:
"This book provides practical recommendations to enhance leadership style and develop the right climate and team structure and processes so that a culture of creativity, collaboration, and innovation can thrive. It also unpacks why collaboration and innovation efforts in professional services so often do not succeed"-- Provided by publisher.
ISBN:
1639053492
9781639053490
OCLC:
(OCoLC)1414379724
LCCN:
2023056585
Locations:
OVUX522 -- University of Iowa Libraries (Iowa City)

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