Includes bibliographical references (p. 403-431) and index.
Contents:
Future directions in outcomes assessment / Peter Hernon and Robert E. Dugan Accountabilitiy and quality improvement / Linda Suskie -- Stakeholders of higher education institutional accountability / Robert E. Dugan -- An assessment matrix : providing evidence of a sustainable commitment to student learning / Cecilia L. López -- Assessment strategies for institutional accountability / Robert E. Dugan -- Design and methodological considerations / Peter Hernon -- Methods of data collection / Peter Hernon -- Managing electronic portfolios / Candy Schwartz -- The learning organization : assessment as an agent of change / Patricia M. Dwyer -- Applying student learning outcomes to an educational program / Peter Hernon and Candy Schwartz -- An international perspective on educational excellence / Peter Hernon -- Standardized learning outcomes : assessing and recording achievement in non-accredited adult education courses / Jutta Austin -- Outcomes assessment in Canadian higher education / Heidi Julien -- Information technology and outcomes assessment in higher education / Renée N. Jefferson -- Some techniques for outcomes assessment / Gloriana St.Clair and Carole A. George -- Collaborating on information literacy / Elizabeth Carter and Renée N. Jefferson -- Developing an information literacy assessment instrument / Terrence Mech -- Service quality : a perceived outcome for libraries / Martha Kyrillidou -- Future directions in outcomes assessment / Peter Hernon and Robert E. Dugan
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.