Part I: The art of communication -- Mastering the basics -- Communication fundamentals -- Your audience -- The silent messages you send -- Part II: Taking communication to the next level -- Bias in communication -- The role of emotions -- Difficult communications -- Making your presence known -- What leaders know -- What leaders do -- Successful advocacy -- What else?
Summary:
"Librarians understand the importance of making the value of the library known to stakeholders. In this informative and conversational book, Hilda K. Weisburg gradually builds librarians' communication skills, which are intrinsic to the success of library programs and services. Being able to effectively communicate as a sender and receiver of messages is a vital leadership skill, and librarians must master all the multi-faceted ways people exchange information in order to grow as leaders.Throughout the book, librarians will learn communication basics and the obstacles that interfere with successful communication. The chapters in part one detail the three components of communication; part two prepares librarians to cope with difficult communications; and part three gives librarians further techniques to ensure their messages are cohesive and strategic as they reach out to stakeholders.The book's goal is for librarians to feel confident about using their newly learned communication skills for advocacy. As their value to the library community grows, they will be able to strategically use the relationships their communications have built to create positive change"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.