Includes bibliographical references (p. [287]-290) and index.
Contents:
The growing importance of apologies -- The paradox of apologies -- How apologies heal -- Acknowledging the offense -- Remorse, explanations, and reparation -- Why people apologize -- Why people do not apologize -- The timing of apologies -- Delayed apologies -- Negotiating apologies -- Apology and forgiveness -- The future of apologies.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.