The Locator -- [(subject = "Customer service")]

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Author:
Lee, John J., 1961-
Title:
Integrating service level agreements : optimizing your OSS for SLA delivery / John J. Lee, Ron Ben-Natan.
Publisher:
Wiley,
Copyright Date:
c2002
Description:
xvii, 446 p. : ill., maps ; 24 cm.
Subject:
Telecommunication--Quality control.
Service-level agreements.
Telecommunication--Customer service.
Internet service providers.
Information technology.
Other Authors:
Ben-Natan, Ron.
Notes:
Includes bibliographical references (p. 433-435) and index.
ISBN:
9780471210122 (pbk. : alk. paper)
0471210129 (pbk. : alk. paper)
OCLC:
(OCoLC)50004019
LCCN:
2002008682
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)

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