52 records matched your query       

Author:

Morgan, Pamela J.

Title:

Training paraprofessionals for reference service : a how-to-do-it manual for librarians / Pamela J. Morgan.

Edition:

2nd ed.

Publisher:

Neal-Schuman Publishers,

Copyright Date:

c2009

Description:

xiii, 201 p. ; 28 cm.

Subject:

Reference services (Libraries)--Study and teaching--United States.
Library technicians--Training of--United States.

Other Authors:

McDaniel, Julie Ann. Training paraprofessionals for reference service.

Notes:

Rev. ed. of : Training paraprofessionals for reference service / Julie Ann McDaniel. 1st ed. 1993. Includes bibliographical references (p. 187-194) and index.

Contents:

Paraprofessionals at the reference desk -- Laying the groundwork -- Creating a training plan -- Orientation -- Basic skills -- Advanced skills -- Ready reference skills -- Communication skills -- Performance management -- Evaluation and revision of training -- Appendix : guidelines for behavioral performance of reference and information service providers.

Series:

How-to-do-it manuals ; no. 164

ISBN:

1555706436 (alk. paper)
9781555706432 (alk. paper)

OCLC:

(OCoLC)244352673

LCCN:

2008037497

Locations:

BOPG851 -- Ames Public Library (Ames)

UQAX771 -- Des Moines Area Community College Library - Ankeny (Carroll)

IAOX771 -- State Library of Iowa (Des Moines)

LAPH975 -- Sioux City Public Library (Sioux City)