What you need to know to read this book: W. Edwards Deming : the man and his mission ; The Deming way ; Doing it with data -- Florida Power & Light:: The lights go on ; Power to the people ; Going for the prize ; Quality stories ; Colonial Penn : quality time in the family -- Hospital Corporation of America: Charting the course ; West Paces Ferry Hospital : seeking patience ; Quality stories -- Tri-Cities, Tennessee: Moving mountains ; Small companies, big changes ; Quality stories -- United States Navy: Getting underway ; A case in Cherry Point ; Quality stories -- Bridgestone (USA) Incorporated: Homegrown Kaizen ; Quality stories -- Globe Metallurgical Incorporated -- Doing without performance appraisals -- Lessons learned.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.