Includes bibliographical references (pages 133-134) and index.
Contents:
Foreword / Jess Birken -- Introduction / Jessica Bednarz, Catherine Sanders Reach, and Juda Strawczynski -- Step 1: Empathize : research your clients' needs / Jack Newton -- Step 2: Define the problem : a people-centered approach / Sarah McCoubrey and Meredith Brown -- Step 3: Ideate : how to solve the problem / Lori Gonzalez -- Step 4: Prototype : start to create solutions / Hersh Perlis and Chris Bentley -- Step 5: Test and refine : try your solutions out and make adjustments / Mary Juetten -- Creating exceptional customer service / Jim Calloway -- Applying the steps : the law shop / AJ Skogerson and Andrea McGinn -- Applying the steps : reimagine the client journey in litigation / Ginevra Saylor -- Applying the steps : immigration law / Greg Siskind -- Applying the steps : online courses / Lisa Feldstein -- Applying the steps : wills and estate planning software / Jordan M. Atin -- Researching your clients' needs worksheet -- Defining the problem worksheet -- Ideation worksheet and checklist / Lori Gonzalez -- Prototyping, testing, and refining worksheet -- Client persona worksheets -- Client journey map.
Summary:
"This book introduces lawyers and other legal professionals to design thinking as a process that can help implement change in legal practices and the legal system"--Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.