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Author:

Donohue, Ryan, author.

Title:

Patient no longer : why healthcare must deliver the care experience that consumers want and expect / Ryan Donohue, Stephen K. Klasko.

Publisher:

Health Administration Press,

Copyright Date:

2021

Description:

xx, 223 pages : illustrations ; 23 cm.

Subject:

Patient-centered health care.
Health care reform.
Health services administration.
Consumer satisfaction.

Other Authors:

Klasko, Stephen K., author.

Notes:

Includes bibliographical references and index.

Contents:

How We Got Here : A Brief History of Patient-Centered Care -- The Evolution of Patient-Centered Care and Medical Progress -- The Rise of the Healthcare Consumer -- Building a Consumer-Provider Relationship -- Organization, Culture, and Leadership -- Defining a Conceptual Framework : The Dimensions of Patient-Centered Care -- Best Practices : Case Studies of Dimensions in Action -- Consumer-Centric Leadership -- Internal Talent Needs -- Removing Barriers -- Nonpreferred and Preferred Future.

Summary:

"This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"-- Provided by publisher.

Series:

HAP/ACHE management series

ISBN:

1640551808
9781640551800

OCLC:

(OCoLC)1147938697

LCCN:

2020013961

Locations:

FXPH314 -- Carnegie-Stout Public Library (Dubuque)