Foreword -- Our darkest day -- Part 1: Why love is good for business -- What is love? (Baby don't hurt me) -- Culture eats strategy for breakfast -- Behavior eats culture for lunch -- Part 2: Understanding the culture of love -- Inclusion -- Empathy -- Vulnerability -- Trust -- Empowerment -- Forgiveness -- Part 3: Put love to work -- To lead is to serve -- We are better together -- HR (Humanity Required) -- Systems: People, process, and technology -- Lovin' those business outcomes -- Waiting on the world to change -- Conclusion -- Acknowledgments -- About the authors -- About Softway.
Summary:
To increase revenue, improve customer experience, and develop higher-performing teams, it's time for leaders to stop looking for quick fixes to complex business problems and start building a culture of love. Yes, love. Anchored by Softway's own transformational journey, Love as a Business Strategy offers a new, people-first framework for achieving any business outcome--written by folks that aren't fans of run-of-the-mill business books. As a matter of fact, Love as a Business Strategy is so chock-full of real-world examples of mistakes, heartbreak, and redemption that it reads more like a juicy exposé than a business book. Love as a Business Strategy steers clear from piety and theoretical concepts and instead shares grounded stories of resilient people running a real business. A business, as you'll come to find out, that was on the brink of disaster before 'love' took hold. Love As A Business Strategy doesn't preach or mislead, rather it lays out the blueprints for better business outcomes--like better employee engagement, enhanced patient experiences, and increased efficiency--then walks you through it step-by-step. A better way of doing business is possible. The workplace revolution has arrived. Love as a Business Strategy will help you ditch the status quo, embrace humanity, and achieve lasting success.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.