The Locator -- [(subject = "Benchmarking Management--United States")]

The Locator -- [(subject = "Benchmarking Management--United States")]

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Author:: Anton, Jon.
Title:: Call center benchmarking : how good is "good enough?" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
Publisher:: Ichor Business Books,
Copyright Date:: c2000
Description:: viii, 84 p. : ill. ; 23 cm.
Subject:: Call centers--United States--Management.
Benchmarking (Management)--United States.
Other Authors:: Gustin, David, 1962-
Notes:: Includes bibliographical references (p. 75-76) and index.
Series:: Customer access management
ISBN:: 9781557532152 (alk. paper)
155753215X (alk. paper)
OCLC:: (OCoLC)43567444
LCCN:: 00027224
Locations:: UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls); OVUX522 -- University of Iowa Libraries (Iowa City)

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