Includes bibliographical references (p. 186-187) and index.
Contents:
10. Making a commitment to accountability and learning outcomes assessment. 2. Assessment plans, reports,and guides in institutions of higher education -- 3. Developing an assessment for measuring student learning outcomes -- 4. Information literacy assessment efforts of some academic libraries -- 5. Moving public libraries toward outcomes assessment -- 6. Outcomes as a type of assessment -- 7. The research process -- 8. Evidence demonstrating the achievement of outcomes -- 9. Service quality and satisfaction -- 10. Making a commitment to accountability and learning outcomes assessment.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.