Part IV: Developing access services professionals. The kept-up access services professional / Michael J. Krasulski and Stephanie Atkins Sharpe. Stacks management / David W. Bottorff -- Resource sharing / Megan Gaffney -- Course reserve management : evolution vs. revolution / Tom Bruno -- Building management responsibilities for access services / David W. Bottorff, Katherine Furlong, and David McCaslin -- Emerging technologies and spaces in access services / David McCaslin and Katherine Furlong -- Part II: Leading access services. The ACRL framework access services librarianship / Brad Warren -- User experience and access services / Rachel Pisciotta, Katherine Fischer, and Kristina Rose -- Part III: Assessing access services. Access services and the success of the academic library / Paul Sharpe -- Assessing and benchmarking access services / Nancy B. Turner and Justin Hill -- Part IV: Developing access services professionals. Access services in library and information science education / Michael J. Krasulski and David McCaslin -- The kept-up access services professional / Michael J. Krasulski and Stephanie Atkins Sharpe.
Summary:
Access services is the administrative umbrella typically found in academic libraries where the circulation, reserves, interlibrary loan, stacks maintenance, and related functions reside. These functions are central to daily operations and the staff are often seen as "the face" of the library. But while access services impact every user of the academic library, these functions can be unseen and often go unnoticed and uncelebrated. This thoroughly revised edition of 2013's seminal Twenty-First-Century Access Services highlights the expanded duties of these departments; the roles these services continue to play in the success of the library, students, and faculty; and the knowledge, skills, and abilities these library workers need. In four parts it explores: facilitating access, leading access services, assessing access services, and developing access services professionals.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.