Troubleshooting as problem solving -- The access chain -- Soliciting problem reports -- Diagnosing access issues -- Resolving access issues -- Common access issues and examples -- Troubleshooting workflows and training -- Proactive troubleshooting.
Summary:
"This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.