Introduction to cost-benefit analysis for public libraries -- Fundamentals of cost-benefit analysis -- Important considerations before commissioning a CBA study -- Preparing to measure benefits -- Measuring library benefits : identifying and sampling library users -- Measuring library benefits : preparing the survey instruments -- Measuring library costs -- Measuring return to taxpayer and donor investment in your library -- Wrapping up your study : communicating your CBA findings -- Conclusions : evaluating what your CBA study accomplished.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.