The Locator -- [(subject = "Efficacité organisationnelle")]

The Locator -- [(subject = "Efficacité organisationnelle")]

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Author:: Brown, Stanley A., 1946-
Title:: Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown.
Publisher:: Prentice-Hall Canada,
Copyright Date:: c1992
Description:: xii, 258 p. : ill. ; 24 cm.
Subject:: Customer service.
Organizational effectiveness.
Quality of products
Service industries--Quality control.
Efficacité organisationnelle.
Qualité totale.
Service à la clientèle.
Services (Industrie)--Contrôle.--Contrôle.
ISBN:: 9780139233920
013923392X
OCLC:: (OCoLC)26800731
LCCN:: 92094670
Locations:: USUX851 -- Iowa State University - Parks Library (Ames); UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

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