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Author:
Lubin, Paul C.
Title:
Protecting main street :
measuring the customer experience in financial services for business and public policy / Paul C. Lubin.
Publisher:
Routledge,
Copyright Date:
2011
Description:
xvi, 109 p. : ill. ; 24 cm.
Subject:
Consumer credit--United States.
Mortgage loans--United States.
Bank loans--United States.
Financial institutions--Customer service.
Notes:
Includes bibliographical references (p.[101]-103) and index.
ISBN:
0203841980 (ebook)
9780203841983 (ebook)
0415996015 (hardback : alk. paper)
9780415996013 (hardback : alk. paper)
OCLC:
(OCoLC)526106434
LCCN:
2010013767
Locations:
USUX851 --
Iowa State University - Parks Library
(Ames)
UNUX074 --
University of Northern Iowa - Rod Library
(Cedar Falls)
PRAX771 --
Cowles Library
(Des Moines)
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