Includes bibliographical references (p. 237-241) and index.
Contents:
Frameworks. Introduction -- A working model of stories -- Organizational communication : broadcasting signals -- Case study: Dreyer's Ice Cream -- Organizational learning : building bridges -- Case studies: DTE Energy and Jeff Bukantz -- Interviews. Introduction to the interviews -- Interview with Bernice Moore, CTB/McGraw Hill -- Interview with Robert Kraska, DTE Energy -- Interview with Sherrie Cornett, Dreyer's Ice Cream -- Interview with Marty Fischer, Starbucks Coffee -- Interview with Father Marus, Woodside Priory School -- Competency map. Introduction to the competency map -- The core -- Process ring -- Interaction ring -- Appendix: Folktale illustrating principles of active listening.
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