Step away from the desk : re-casting the reference librarian as academic partner / Michael Courtney and Angela Courtney -- The scholarly commons : emerging research services for graduate students and faculty / Merinda Kaye Hensley -- The rainbow connection : reference services for LGBT community in academic libraries / Matthew P. Ciszek -- Reference services in a shifting world : other languages, other services / Valeria E. Molteni and Eileen K. Bosch -- As needs change, so must we : a case study of innovative outreach to changing demographics / Li Fu -- Roving reference : taking the library to its users / Zara Wilkinson -- Connecting questions with answers / Ellie Dworak and Carrie Moore -- Transforming reference services : more than meets the eye / Kawanna Bright, Consuella Askew, and Lori Driver -- Dialogic mapping : evolving reference into an instructional support for graduate research / Corinne Laverty and Elizabeth A. Lee -- Does the reference desk still matter? : assessing the desk paradigm at the University of Washington Libraries / Deb Raftus and Kathleen Collins -- From ready reference to research conversations : the role of instruction in academic reference service / Melanie Maksin -- Necessities of librarianship : competencies for a new generation / Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin -- Professional competencies for the virtual reference librarian : digital literacy, soft skills, and customer service / Christine Tobias -- Digital primary resources / Peggy Keeran.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.