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Author:

Michelli, Joseph A., 1960-

Title:

The Zappos experience : 5 principles to inspire, engage, and wow / by Joseph Michelli.

Publisher:

McGraw-Hill,

Copyright Date:

c2012

Description:

xiii, 302 p. : ill. ; 22 cm.

Subject:

Zappos.com (Firm)--Management.
Customer services.
Mail-order business--Management.
Electronic commerce--Management.
Retail trade--Management.

Notes:

Includes bibliographical references.

ISBN:

0071749586 (alk. paper)
9780071749589 (alk. paper)

OCLC:

(OCoLC)721903758

LCCN:

2011018031

Locations:

BRPD251 -- Adel Public Library (Adel)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

GDPF771 -- Urbandale Public Library (Urbandale)

GEPG771 -- West Des Moines Public Library (West Des Moines)