"Second edition"--Introd. Includes index. Includes bibliographical references and index.
Contents:
What is a process? -- What is metrics-based process mapping (MBPM)? -- Mapping preparation -- Mapping essentials : understanding the current state -- Mapping essentials : designing and implementing the future state -- Process documentation : an Excel-based solution -- Process management.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.