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Author:

Gittell, Jody Hoffer.

Title:

High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell.

Publisher:

McGraw-Hill,

Copyright Date:

c2009

Description:

xv, 335 p. : ill. ; 24 cm.

Subject:

Health care teams.
Medical cooperation.
Health facilities--Personnel management.
Interprofessional Relations.
Patient Care Team--organization & administration.
Efficiency, Organizational.
Health Facilities--organization & administration.
Personnel Management.
Quality Assurance, Health Care.

Notes:

Includes bibliographical references (p. 271-314) and index.

Contents:

The challenges we face -- What is relational coordination? -- How relational coordination drives quality and efficiency performance -- A different kind of high performance work system -- Select for teamwork -- Measure team performance -- Reward team performance -- Resolve conflicts proactively -- Invest in frontline leadership -- Design jobs for focus -- Make job boundaries flexible -- Create boundary spanners -- Connect through pathways -- Broaden participation in patient rounds -- Develop shared information systems -- Partner with your suppliers -- Combine work practices to build a high performance work system -- Respond to pressure with resilience -- Transform your organization in a systemic way -- Support change at the industry level.

ISBN:

0071621768 (acid-free paper)
9780071621762 (acid-free paper) :

OCLC:

(OCoLC)277205848

LCCN:

2009002447

Locations:

IBAX173 -- North Iowa Area Community College Library (Mason City)