Includes bibliographical references (p. 293-363) and index.
Contents:
Pt. 1. What consumers want: convenience and mastery : The consumer revolution ; When patients won't remain patient ; Give me mastery or give me death: the new health care activist ; The health care system provides convenience and mastery -- Pt. 2. What payers want: quality and lower costs : Options for the productivity revolution ; Downsizing, the "just say no" diet ; Upsizing, the "big is beautiful" diet -- Pt. 3. What works: health care focused factories and medical technology : Resizing, the "trade fat for muscle" diet ; Resizing and the role of "technology" ; How to accomplish resizing, the case of Deere and Company -- Pt. 4. How to make it happen : A consumer-controlled health insurance system ; How to make it happen: new rules, new tools.
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