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Title:

Veterinary office practices / [edited by] Vicki Judah.

Edition:

2nd ed.

Publisher:

Delmar,

Copyright Date:

c2012

Description:

xiv, 194 p. : ill. ; 28 cm.

Subject:

Veterinary medicine--Practice.

Other Authors:

Judah, Vicki.

Notes:

Includes bibliographical references (p. 188) and index.

Contents:

Veterinary office -- Introduction to veterinary practice -- Care and maintenance of the veterinary practice facility -- Front office and receptionist duties -- Computers -- Communication and professional growth -- Interpersonal communication -- Interacting with clients -- Stress -- Ethics -- Financial matters -- Fee collection procedures, billing, and payroll.

ISBN:

9781111139001
1111139008

Locations:

UQAX771 -- Ankeny Campus Library-Des Moines Area Community College (Ankeny)

CEAX572 -- Library (Kirkwood Community College) (Cedar Rapids)