Includes bibliographical references (p. 205-215) and index.
Contents:
History of records management -- The context of records -- What is a record? -- What records do we manage? -- The life cycle: business processes in relation to records -- Creating value : organizing records -- Conclusion : new requirements for the records manager.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.