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Author:

Hughes, Marcia M.

Title:

Emotional intelligence in action : training and coaching activities for leaders and managers / Marcia Hughes, L. Bonita Patterson, James Bradford Terrell.

Publisher:

Pfeiffer,

Copyright Date:

c2005

Description:

xvii, 392 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.).

Subject:

Executives--Training of--Handbooks, manuals, etc.
Leadership--Study and teaching--Handbooks, manuals, etc.
Executive coaching--Handbooks, manuals, etc.
Counselors--Training of--Handbooks, manuals, etc.
Group facilitation--Handbooks, manuals, etc.
Personnel departments--Training of--Training of--Handbooks, manuals, etc.
Emotional intelligence--Handbooks, manuals, etc.
Active learning--Handbooks, manuals, etc.

Other Authors:

Patterson, L. Bonita, 1953-
Terrell, James Bradford, 1951-

Notes:

Includes bibliographical references (p. 375-378) and index.

Contents:

Foreword / Reuven Bar-On -- Introduction: Getting the most from this resource -- Using emotional intelligence to create real change. The case for emotional intelligence -- How everyone can use these workouts : cross reference matrix -- Exploring fifteen competencies of emotional intelligence. Self regard -- Emotional self awareness -- Assertiveness -- Independence -- Self actualization -- Empathy -- Social responsibility -- Interpersonal relationships -- Stress tolerance -- Impulse control -- Reality testing -- Flexibility -- Problem solving -- Optimism -- Happiness -- Emotional intelligence workouts to build effective skills. Self regard -- Emotional self awareness -- Assertiveness -- Independence -- Self actualization -- Empathy -- Social responsibility -- Interpersonal relationship -- Stress Tolerance -- Impulse control -- Reality testing -- Flexibility -- Problem solving -- Optimism -- Happiness.

ISBN:

9780787978433 (alk. paper)
0787978434 (alk. paper)

LCCN:

2005004205

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)