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Title:

Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.

Publisher:

The World Bank,

Copyright Date:

c2008

Description:

xxv, 423 p. : ill. ; 23 cm.

Subject:

Medical care--Developing countries--Measurement.--Measurement.
Health facilities--Developing countries--Measurement.--Measurement.
School surveys--Developing countries.
Quality assurance--Developing countries--Measurement.
Data Collection--methods.
Developing Countries.
Health Services Research--methods.
Quality Assurance, Health Care--economics.
Quality Assurance, Health Care--methods.

Other Authors:

Amin, Samia, 1980-
Das, Jishnu.
Goldstein, Markus P., 1970-

Notes:

Includes bibliographical references and index.

Contents:

Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.

ISBN:

9780821371862
082137186X
9780821371855
0821371851

LCCN:

2007019898

Locations:

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)