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Author:

Crowe, Sandra A.

Title:

Since strangling isn't an option-- : dealing with difficult people-- common problems and uncommon solutions / Sandra A. Crowe.

Edition:

1st ed.

Publisher:

Perigee Book,

Copyright Date:

1999

Description:

xi, 274 p. : ill.; 21 cm.

Subject:

Interpersonal conflict.
Conflict (Psychology)
Interpersonal Relations.
Interpersoonlijke interactie.
Sociale conflicten.
Conflictmanagement.

Notes:

Includes bibliographical references (p. [263]-264) and index.

Contents:

Introduction: Eyesight to the blind -- PART I: FUNDAMENTALS OF UNDERSTANDING: The disease of difficultness: it's all in your head -- Get me outta here: escape hatches -- Change them, or change your expectations? -- Why me? Why them? -- How to change your mood, and theirs -- The solution to your problems: awareness -- PART II: PERSONALITY TYPES AND PATTERNS OF BEHAVIOR: Snakes, bees, and othe animals in your kingdom -- A model way of dealing -- How to spot trouble from across the room -- PART III: TOOLS AND RECIPES: Talking your way out of a paper bag -- The power of one -- Your body is speaking, are you listening? -- Mirror, mirror in your face -- Know when to hold 'em, know when to fold 'em -- Uncommon solutions to common problems.

ISBN:

9780399525407
0399525408

LCCN:

99041535

Locations:

BOPG851 -- Ames Public Library (Ames)