Pt. 1. From Bonwit Teller to Bergdorf Goodman. Bonwit Teller ; Changing of the guard at Bergdorf Goodman ; Extraordinary times ; Experiences learned along the way -- Pt. 2. The business of fashion. Fashion designer stories ; The entrepreneurs ; Deals and diplomacy -- Pt. 3. The fall of service. The lost art of customer service ; Pt. 4. Retail common sense. Connecting with the customer ; Customer service means business -- Pt. 5. Lessons learned from my career. Lessons for future success.
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