24 records matched your query       

Title:

Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.].

Edition:

1st ed.

Publisher:

Jossey-Bass,

Copyright Date:

c1997

Description:

xx, 251 p. : ill. ; 24 cm.

Subject:

Total quality management in government--United States.
Benchmarking (Management)--United States.
Normalización (Administración)
Administración de la calidad total
Eficiencia organizacional--EE.UU.

Other Authors:

Keehley, Patricia.

Notes:

Includes bibliographical references (p. 241-244) and index.

Series:

The Jossey-Bass public administration series

ISBN:

9780787902995 (acid-free paper)
0787902993 (acid-free paper)

OCLC:

(OCoLC)34618229

LCCN:

96010092

Locations:

BOPG851 -- Ames Public Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

OVUX522 -- University of Iowa Libraries (Iowa City)