Pt.1: The book's contexts. Chap.1: Document delivery, academic library management and the FIDDO Project -- Chap.2: The FIDDO Project and its methods -- Part 2: Researchers' contexts. Chap.3: The contexts of action of academic researchers: the discipline -- Chap.4: The contexts of action of academic researchers: the local organization -- Chap.5: The contexts of action of academic researchers: infrastructure and documents -- Pt.3: Libraries' contexts. Chap.6: The contexts of action of library managers: administrative -- Chap.7: The contexts of action of library managers: budgetary -- Chap.8: Copyright and document access management -- Pt.4: Library management. Chap. 9: FIDDO and academic library management -- Chap.10. Implications outside academic research -- Chap.11. The document access research and development agenda -- References -- Appendices. Appendix A: Document delivery suppliers -- Appendix B: Research methodology tool-kit -- Appendix C: Glossary and index of technical terms -- Appendix D: Guidelines for library managers.
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