The Locator -- [(subject = "Customer service")]

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Author:
Kaufman, Ron.
Title:
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman.
Publisher:
Evolve Publishing,
Copyright Date:
c2012
Description:
xxv, 318 p. : ill. ; 23 cm.
Subject:
Customer relations.
Customer service.
Consumer satisfaction.
Notes:
Includes index.
Contents:
Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive.
Summary:
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
ISBN:
0984762558 (paperback)
9780984762552 (paperback)
0984762507 (hardcover)
9780984762507 (hardcover)
OCLC:
(OCoLC)781679860
Locations:
KSPG296 -- Burlington Public Library (Burlington)
TYPH572 -- Cedar Rapids Public Library (Cedar Rapids)
YEPF572 -- Marion Public Library (Marion)

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