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03450aam a2200457 i 4500 001 71DF4574CFA311E9B77D544F97128E48 003 SILO 005 20190905010153 008 180913t20192019ilu b 001 0 eng c 010 $a 2018041341 020 $a 0838917275 020 $a 9780838917275 035 $a (OCoLC)1057243869 040 $a LBSOR/DLC $b eng $e rda $c DLC $d OCLCO $d OCLCF $d DSC $d MEU $d GZN $d NRC $d SDB $d JQW $d YDX $d SDS $d SILO 042 $a pcc 050 00 $a Z 711 $b .R64 2019 082 00 $a 025.5 Ros 2019 100 1 $a Ross, Catherine Sheldrick, $e author. $9 43245 245 10 $a Conducting the reference interview : $b a how-to-do-it manual for librarians / $c Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford. 250 $a Third edition. 264 1 $a Chicago : $b ALA Neal-Schuman, $c 2019. 300 $a xx, 320 pages ; $c 28 cm. 490 1 $a How-to-do-it manuals for librarians 520 $a "This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"-- $c Provided by publisher. 504 $a Includes bibliographical references and index. 505 0 $a Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview. 650 0 $a Reference services (Libraries) $9 14771 650 0 $a Electronic reference services (Libraries) $9 20688 650 0 $a Interviewing. $9 11091 650 7 $a Electronic reference services (Libraries) $2 fast $0 (OCoLC)fst00907454 $9 20688 650 7 $a Interviewing. $2 fast $0 (OCoLC)fst00977601 $9 11091 650 7 $a Reference services (Libraries) $2 fast $0 (OCoLC)fst01092439 $9 14771 700 1 $a Nilsen, Kirsti, $e author. $9 58290 700 1 $a Radford, Marie L., $e author. $9 53553 830 0 $a How-to-do-it manuals for libraries. $9 44506 941 $a 3 952 $l OVUX522 $d 20231021024048.0 952 $l IAOX771 $d 20221029021922.0 952 $l HPPD845 $d 20220802012626.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=71DF4574CFA311E9B77D544F97128E48 994 $a C0 $b IOZInitiate Another SILO Locator Search