The Locator -- [(subject = "Consumer satisfaction")]

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01080aam a2200301 i 4500
001 0CD98DDE673311EEBF3E118F48ECA4DB
003 SILO
005 20231010010145
008 210621t20212021nyu           001 0 eng d
010    $a 2021938576
020    $a 1400224004
020    $a 9781400224005
035    $a (OCoLC)1258270188
040    $a TOH $b eng $e rda $c TOH $d BDX $d YDX $d CLE $d OCLCO $d OCLCF $d UIB $d SILO
050  4 $a HF5415.5 $b .C69 2021
100 1  $a Cowie, Colin, $d 1962- $e author.
245 14 $a The gold standard : $b giving your customers what they didn't know they wanted / $c Colin Cowie.
264  1 $a [New York] : $b HarperCollins Leadership, an imprint of HarperCollins Focus LLC, $c [2021]
300    $a xxxiv, 204 pages ; $c 24 cm
500    $a Includes index.
650  0 $a Customer services.
650  0 $a Customer relations $x Management.
650  0 $a Consumer satisfaction.
650  0 $a Success in business.
941    $a 1
952    $l BOPG851 $d 20231010030400.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=0CD98DDE673311EEBF3E118F48ECA4DB
994    $a C0 $b UIB
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