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03473aam a2200397 i 4500 001 52C0767C8E9811EAB83BD64B97128E48 003 SILO 005 20200505011818 008 191023s2020 nyua b 001 0 eng 010 $a 2019035302 020 $a 0190870133 020 $a 9780190870133 020 $a 0190870141 020 $a 9780190870140 035 $a (OCoLC)1125308130 040 $a DLC $b eng $e rda $c DLC $d BDX $d OCLCO $d YDX $d OCLCF $d WAU $d YDX $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a HT123 G579 2020 100 1 $a Gordon, Eric, $d 1973- $e author. 245 10 $a Meaningful inefficiencies : $b civic design in an age of digital expediency / $c Eric Gordon and Gabriel Mugar. 264 1 $a New York, NY : $b Oxford University Press, $c [2020] 300 $a xi, 187 pages ; $c 21 cm 504 $a Includes bibliographical references and index. 520 $a "Public trust in civic organizations is low. And many public serving organizations (government, news, civil society) assume that greater efficiency will build trust. As a result, they are quick to adopt new technologies to enhance what they do. However, efficiency, in the sense of charting a path to a goal with the least amount of friction, can sometimes be at odds with the goal of building trust. This book is about those practices that challenge the normative applications of "smart technologies" in order to build or repair trust with publics. Based on over sixty interviews with changemakers in public serving organizations throughout the United States, as well as detailed case studies, this book provides a practical and deeply philosophical picture of civic life in transition. It is a book about design, but not necessarily about designers. Without coordinating, these civic designers embedded within organizations have adopted an approach to public engagement we call "meaningful inefficiencies," or the deliberate design of less efficient over more efficient means of achieving some ends. This book illustrates how civic designers are creating meaningful inefficiencies in less than ideal conditions and encourages a rethinking of how innovation within public serving organizations is understood, applied, and sought after. Different than market innovation, civic innovation is not just about invention and novelty, it is concerned with building communities around novelty, and cultivating deep and persistent trust. It involves a plurality of publics (not just a single public good); it creates the conditions for those publics to play; and it results in people caring for the world. Meaningful Inefficiencies describes an emergent approach to creating civic life at a moment when smart and efficient are the dominant force in social and organizational change"-- $c Provided by publisher. 650 0 $a Urban policy $z United States $x Citizen participation. 650 0 $a Human services $z United States $x Citizen participation. $x Citizen participation. 650 0 $a Municipal government $z United States $x Citizen participation. 650 0 $a Community development $z United States. 650 0 $a Trust $z United States. 700 1 $a Mugar, Gabriel, $e author. 776 08 $i Online version: $a Gordon, Eric, 1973- $t Meaningful inefficiencies $d New York, NY : Oxford University Press, [2020] $z 9780190870164 $w (DLC) 2019035303 941 $a 1 952 $l USUX851 $d 20240403011631.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=52C0767C8E9811EAB83BD64B97128E48 994 $a C0 $b IWAInitiate Another SILO Locator Search