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02137aam a2200409 i 4500 001 A31F29EE300611EDA406B4E81FECA4DB 003 SILO 005 20220909010236 008 200323s2021 ilua b 001 0 eng 010 $a 2020013961 020 $a 1640551808 020 $a 9781640551800 035 $a (OCoLC)1147938697 040 $a DNLM/DLC $b eng $e rda $c DLC $d OCLCO $d OCLCF $d NBU $d YDX $d OCL $d OCLCO $d OCLCA $d NLM $d OCLCO $d KAY $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a RA418 $b .D66 2021 060 10 $a W 84.7 082 00 $a 362.1 $2 23 100 1 $a Donohue, Ryan, $e author. 245 10 $a Patient no longer : $b why healthcare must deliver the care experience that consumers want and expect / $c Ryan Donohue, Stephen K. Klasko. 264 1 $a Chicago, IL : $b Health Administration Press, $c [2021] 300 $a xx, 223 pages : $b illustrations ; $c 23 cm. 490 1 $a HAP/ACHE management series 504 $a Includes bibliographical references and index. 505 0 $a How We Got Here : A Brief History of Patient-Centered Care -- The Evolution of Patient-Centered Care and Medical Progress -- The Rise of the Healthcare Consumer -- Building a Consumer-Provider Relationship -- Organization, Culture, and Leadership -- Defining a Conceptual Framework : The Dimensions of Patient-Centered Care -- Best Practices : Case Studies of Dimensions in Action -- Consumer-Centric Leadership -- Internal Talent Needs -- Removing Barriers -- Nonpreferred and Preferred Future. 520 $a "This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"-- $c Provided by publisher. 650 0 $a Patient-centered health care. 650 0 $a Health care reform. $9 363904 650 0 $a Health services administration. $9 13132 650 0 $a Consumer satisfaction. $9 15150 700 1 $a Klasko, Stephen K., $e author. 830 0 $a Management series (Ann Arbor, Mich.) 941 $a 1 952 $l FXPH314 $d 20230725010344.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A31F29EE300611EDA406B4E81FECA4DB 994 $a C0 $b KAYInitiate Another SILO Locator Search