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03101aam a2200385 i 4500 001 F9CFBA389C8E11E981649E3E97128E48 003 SILO 005 20190702010117 008 181105t20192019nyua b 001 0 eng c 010 $a 2018053224 020 $a 1501736515 020 $a 9781501736513 020 $a 1501736507 020 $a 9781501736506 035 $a (OCoLC)1065545004 040 $a NIC/DLC $b eng $e rda $c DLC $d OCLCF $d LTSCA $d YDX $d IWA $d SILO 042 $a pcc 050 00 $a TX911.3 M27 N49 2019 245 04 $a The next frontier of restaurant management : $b harnessing data to improve guest service and enhance the employee experience / $c edited by Alex M. Susskind and Mark Maynard. 250 $a 1st edition. 264 1 $a Ithaca : $b Cornell University Press, $c 2019. 300 $a x, 241 pages : $b illustrations ; $c 23 cm. 490 1 $a Cornell hospitality management: best practices 504 $a Includes bibliographical references and index. 505 0 $a Introduction : our evolving service environment -- How organizational standards and coworker support improve restaurant service / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, and Miguel Gomez -- The relationship of service providers' perceptions of service climate to guest satisfaction, return intentions, and firm performance / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests / Alex M. Susskind and Anthony Viccari -- Communication richness : why some guest complaints go straight to the top and other do not / Alex M. Susskind -- Examining the effects of full-spectrum lighting in a restaurant / Stephani K. A. Robson and Sheryl E. Kimes -- Don't sit so close to me : restaurant table characteristics and guest satisfaction / Stephani K. A. Robson and Sheryl E. Kimes -- Customer-facing payment technology in the US restaurant industry / Sheryl E. Kimes and Joel E. Collier -- Guests' reactions to tabletop technology in full-service restaurants / Alex M. Susskind, Saqib Awan, Ron Parikh, and Rajat Suri -- The influence of tabletop technology in full-service restaurants / Alex M. Susskind and Benjamin Curry -- Conclusion : the human function. 520 $a "Provides managers, employees, and students with tools to better understand the complexities of the restaurant business and how to use those tools to improve business operations"-- $c Provided by publisher. 650 0 $a Restaurant management. 700 1 $a Susskind, Alex M., $e editor. 700 1 $a Maynard, Mark, $d 1967- $e editor. 776 08 $i Online version: $t Next frontier of restaurant management $b 1st edition. $d Ithaca [New York] : Cornell University Press, 2019 $z 9781501736520 $w (DLC) 2018054426 830 0 $a Cornell hospitality management 941 $a 1 952 $l USUX851 $d 20190806074001.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F9CFBA389C8E11E981649E3E97128E48 994 $a 92 $b IWAInitiate Another SILO Locator Search