540 records matched your query
03489aam a2200313 i 4500 001 3535FA4C1A3011EEAF9CB4AD47ECA4DB 003 SILO 005 20230704010055 008 201202s2021 nyua b 001 0 eng d 020 $a 1538719274 020 $a 9781538719275 (softcover) 035 $a (OCoLC)1242832448 040 $a UKMGB $b eng $e rda $c UKMGB $d OCLCO $d OCLCF $d TOH $d YDX $d CLE $d NZAUC $d OCLCO $d UKMGB $d SILO 050 4 $a HD59.2 $b .L49 2021 082 04 $a 659.2 $2 23 100 1 $a Levine, Michael, $d 1954- $e author. 245 10 $a Broken windows, broken business : $b the revolutionary broken windows theory : how the smallest remedies reap the biggest rewards / $c Michael Levine. 250 $a Revised and updated edition. 260 $a New York : $b Grand Central Publishing, $c 2021. 300 $a xxii, 245 pages : $b illustration ; $c 21 cm 504 $a Includes bibliographical references and index. 505 0 $a Broken windows in business -- Can McDonald's be saved? -- Obsession and compulsion -- How the mighty have fallen -- Expectation vs. reality -- Branding and broken windows -- The employee as broken window -- Why Krispy Kreme is better than Dunkin' Donuts and vice versa -- Fly the what skies? -- Doing it right -- Do you google? -- Broken wires : broken windows on the net -- The public, watchdog -- The ultimate broken window -- What a difference a pianist makes -- Broken windows, no building -- What's in it for...you? -- The broken windows for business pledge. 520 $a Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an insight so penetrating, so powerful--and so simply, demonstrably true--that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken--and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want--leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful--the little things that mean a lot. 650 0 $a Corporate image. 650 0 $a Industrial management $x Psychological aspects. 650 0 $a Social perception. 941 $a 1 952 $l GBPF771 $d 20230704012410.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=3535FA4C1A3011EEAF9CB4AD47ECA4DBInitiate Another SILO Locator Search