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01819aam a22003618i 4500 001 DD21D060EDAA11EA9A34A78C36ECA4DB 003 SILO 005 20200903010031 008 200521s2020 ilua b 001 0 eng 010 $a 2020010139 020 $a 0838947646 020 $a 9780838947647 035 $a (OCoLC)1155482745 040 $a DLC $b eng $e rda $c DLC $d OCLCO $d BDX $d OCLCF $d YDX $d KSU $d SILO 042 $a pcc 050 00 $a Z692 C65 T354 2020 100 1 $a Talbott, Holly, $d 1987- $e author. 245 14 $a The electronic resources troubleshooting guide / $c Holly Talbott and Ashley Zmau. 264 1 $a Chicago : $b ALA Editions, $c 2020. 300 $a ix, 173 pages : $b illustrations ; $c 26 cm 520 $a "This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- $c Provided by publisher. 504 $a Includes bibliographical references and index. 505 0 $a Troubleshooting as problem solving -- The access chain -- Soliciting problem reports -- Diagnosing access issues -- Resolving access issues -- Common access issues and examples -- Troubleshooting workflows and training -- Proactive troubleshooting. 650 0 $a Libraries $x Electronic information resources. $x Electronic information resources. 650 0 $a Electronic information resources $x Management. 650 0 $a Problem solving. 700 1 $a Zmau, Ashley, $d 1988- $e author. 776 08 $i Online version: $a Talbott, Holly, 1987- $t Electronic resources troubleshooting guide $d Chicago : ALA Editions, 2020 $z 9780838947913 $w (DLC) 2020010140 941 $a 2 952 $l USUX851 $d 20230302014040.0 952 $l LVOX826 $d 20220318014421.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=DD21D060EDAA11EA9A34A78C36ECA4DB 994 $a C0 $b IWAInitiate Another SILO Locator Search