The Locator -- [(subject = "Efficacité organisationnelle")]

41 records matched your query       

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01211pam a2200337 a 4500
001 75A34AD62AED11DEAF48B206A8D7520A
005 200904162017.0
008 920615s1992    onca          000 0 eng d
010    $a 92094670
020    $a 9780139233920
020    $a 013923392X
035    $a (OCoLC)26800731
040    $a CaOTU $b eng $c NLC $d SILO $d NIU $d SILO
082 0  $a 658.8/12 $2 20
100 1  $a Brown, Stanley A., $d 1946-
245 1  $a Total quality service : $b how organizations use it to create a competitive advantage / $c Stanley A. Brown.
260    $a Scarborough, Ont. : $b Prentice-Hall Canada, $c c1992.
300    $a xii, 258 p. : $b ill. ; $c 24 cm.
650  0 $a Customer service.
650  0 $a Organizational effectiveness.
650  0 $a Quality of products
650  0 $a Service industries $x Quality control.
650  6 $a Efficacité organisationnelle.
650  6 $a Qualité totale.
650  6 $a Service à la clientèle.
650  6 $a Services (Industrie) $x Contrôle. $x Contrôle.
939    $a 2701611
941    $a 2
952    $l USUX851 $d 20160813135212.0
952    $l UNUX074 $d 20090701080000.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=75A34AD62AED11DEAF48B206A8D7520A
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