The Locator -- [(subject = "Customer service")]

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01355aam a2200361 a 4500
001 134D1452075011E0AC301FF46AFF544E
003 SILO
005 20101214010159
008 100415s2011    nyua     b    001 0 eng  
010    $a 2010013767
020    $a 0203841980 (ebook)
020    $a 9780203841983 (ebook)
020    $a 0415996015 (hardback : alk. paper)
020    $a 9780415996013 (hardback : alk. paper)
035    $a (OCoLC)526106434
040    $a DLC $c DLC $d SILO $d BTCTA $d YDXCP $d BWX $d CDX $d SILO
043    $a n-us---
050 00 $a HG3756.U54 $b L83 2011
082 00 $a 332.1/70688 $2 22
100 1  $a Lubin, Paul C.
245 1  $a Protecting main street : $b measuring the customer experience in financial services for business and public policy / $c Paul C. Lubin.
260    $a New York : $b Routledge, $c 2011.
300    $a xvi, 109 p. : $b ill. ; $c 24 cm.
504    $a Includes bibliographical references (p.[101]-103) and index.
650  0 $a Consumer credit $z United States.
650  0 $a Mortgage loans $z United States.
650  0 $a Bank loans $z United States.
650  0 $a Financial institutions $x Customer service.
941    $a 3
952    $l USUX851 $d 20160825070456.0
952    $l PRAX771 $d 20110512011607.0
952    $l UNUX074 $d 20101214011005.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=134D1452075011E0AC301FF46AFF544E
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