166 records matched your query
01254nam a22003738a 4500 001 AEDECAF22ACD11DE8802FF04A8D7520A 005 20231216010816 008 940902s1995 nyua b 001 0 eng 010 $a 94036213 020 $a 9780029129777 020 $a 002912977X 035 $a (OCoLC)31172969 040 $a DLC $c DLC $d SILO $d SILO 050 00 $a HF5415.5 $b .G75 1995 082 00 $a 658.8/12 $2 20 100 1 $a Griffin, Jill. 245 1 $a Customer loyalty : $b how to earn it, how to keep it / $c Jill Griffin. 260 $a New York : $b Lexington Books, $c c1995. 300 $a viii, 242 p. : $b ill. ; $c 25 cm. 504 $a Includes bibliographical references (p. 229-235) and indexes. 650 0 $a Consumer satisfaction. 650 0 $a Customer relations. 650 0 $a Customer service. 939 $a 567791 941 $a 8 952 $l ALPE516 $d 20180523011020.0 952 $l V3AX572 $d 20111101012216.0 952 $l CBPF522 $d 20090701080000.0 952 $l KSPG296 $d 20090701080000.0 952 $l UNUX074 $d 20090701080000.0 952 $l UTAX115 $d 20090701080000.0 952 $l V5AX173 $d 20090701080000.0 952 $l W7AX771 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=AEDECAF22ACD11DE8802FF04A8D7520AInitiate Another SILO Locator Search