166 records matched your query       

01004pam a2200277 a 4500
001 63F78DB22ACD11DE8802FF04A8D7520A
005 200904161627.0
008 940111s1995    ohua     b    001 0 eng  
010    $a 94000159
020    $a 9780538838474 (acid-free paper) :
020    $a 0538838477 (acid-free paper) :
040    $a DLC $c DLC $d SILO $d SILO
050 00 $a HF5415.5 $b .N33 1995
082 00 $a 658.8/12 $2 20
100 1  $a Naumann, Earl, $d 1946-
245 1  $a Creating customer value : $b the path to sustainable competitve advantage / $c by Earl Naumann.
260    $a Cincinnati, Ohio : $b Thomson Executive Press, $c c1995.
300    $a xv, 279 p. : $b ill. ; $c 24 cm.
504    $a Includes bibliographical references and index.
650  0 $a Consumer satisfaction.
650  0 $a Customer service.
939    $a 548880
941    $a 2
952    $l NYPE343 $d 20090701080000.0
952    $l SOAX911 $d 20090701080000.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=63F78DB22ACD11DE8802FF04A8D7520A